SERVICES
Onboarding Design & Improvement
Practical, people-centred support to improve how onboarding is structured, communicated and experienced, from offer through to the first 90 days. I help you turn insight into usable guidance, resources and routines, then stay close to the work so the changes are implemented, embedded and more likely to stick.
Overview
Turning findings into everyday practice
A good onboarding process is only half the story. This work shapes the lived experience alongside it.
This is the work that turns a review into reality, bridging the gap between what is designed and what people actually experience. Together we shape an onboarding experience that is clear, consistent and aligned to how your organisation actually works.
The focus is on the things that have the greatest impact: clarity of role and expectations, manager guidance, the pre-boarding window, hybrid and inclusive considerations, and a meaningful 30, 60 and 90 day plan managers can incorporate into busy schedules. I support the work beyond the design stage, helping translate plans into practical changes that are easier to use, adopt and sustain.
What gets lost between the plan and the first 90 days
Designing for clarity, confidence and connection
A redesign only works if it holds together in practice — from the offer, through pre-boarding, to the end of the first 90 days.
Swipe to see all three
Clarity
Where challenges often lie
Role clarity slips between recruitment and reality, and the weeks after day one lose shape.
What I help you do
A clear end-to-end journey with meaningful 30, 60 and 90 day milestones people can follow.
Confidence
Where challenges often lie
People can be left unsure what to expect, while managers are left to interpret how much support is enough.
What I help you do
A more consistent early experience, with guidance, resources and touchpoints that help people know what to expect and do.
Connection
Where challenges often lie
People can arrive into a role without the manager and wider team being fully prepared to welcome, support and involve them.
What I help you do
A more intentional start where communication, team connection and early support help people feel expected, included and able to settle.
Why this matters
An inconsistent early experience shows up later in engagement, confidence and how quickly people can contribute.
As employment rights shift towards stronger day-one protections, a well-designed and clearly documented early experience also makes fair, consistent support easier to evidence.
This is practical people support, not legal advice.
Client story
See this work in action at Primary Engineer
How review findings became a practical onboarding redesign — clearer expectations, better-supported buddies and new starters settling into their teams more quickly.
Read the case studyStart with a conversation